At Industry is Ministry, our desire is to equip believers through biblical teaching, practical training, and Kingdom-focused resources. We are committed to serving you with excellence and integrity. Please review the following policy before making a purchase, registering for an event, or making a donation.

Courses & Digital Products

Due to the immediate access provided to digital content, all sales of online courses, digital downloads, templates, recordings, and other digital resources are generally final and non-refundable.

If you experience technical issues that prevent you from accessing a purchased resource, please contact us. We will make every reasonable effort to restore your access or provide an appropriate solution.

Memberships

If your purchase includes a recurring membership or subscription:

You may cancel your membership at any time.
Your membership benefits will remain active until the end of your current billing period.
Unless otherwise stated, membership fees already paid are non-refundable.
Canceling your membership prevents future renewal charges but does not generate a refund for previous payments.

Live Events & Conferences

Registration fees for conferences, workshops, and live events may be refunded under the following circumstances:

Cancellations made 30 or more days before the event may receive a full refund, less any non-refundable processing fees.
Cancellations made 14–29 days before the event may be eligible for a partial refund or event credit at our discretion.
Cancellations made less than 14 days before the event are generally non-refundable.

If you are unable to attend, you may contact us to determine whether your registration can be transferred to another individual or applied toward a future event, when applicable.

Event Cancellation by Industry is Ministry

If we cancel an event for any reason, registered attendees will be offered one or more of the following, depending on the circumstances:

A full refund
A credit toward a future event
Transfer of registration to a rescheduled event

We are not responsible for travel expenses, lodging, meals, or other costs incurred outside of your event registration.

Donations

Donations made to support the mission of Industry is Ministry are considered voluntary charitable contributions and are generally non-refundable.

If you believe a donation was made in error, duplicated, or processed incorrectly, please contact us within 14 days of the transaction. We will review each request individually and make corrections when appropriate.

Physical Products

If we offer physical products in the future, damaged or defective items may be eligible for replacement or refund.

Requests must typically be submitted within 30 days of delivery and may require photographs or other documentation of the issue.

Customers may be responsible for return shipping unless the item arrived damaged or was shipped incorrectly.

Technical Issues

If you are unable to access a purchased course, membership, or digital resource because of a technical problem, please contact us before requesting a refund.

Most access issues can be resolved quickly by our support team.

Chargebacks

If you have a concern regarding a purchase, we encourage you to contact us first so we can work toward a fair resolution.

Initiating a chargeback without first contacting us may result in suspension or termination of access to courses, memberships, events, or other services while the matter is being reviewed.

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis when circumstances warrant.

Any exception granted in one situation does not obligate Industry is Ministry to provide the same exception in future situations.

Contact Us

If you have questions about this Refund & Cancellation Policy or need assistance with a purchase, membership, event registration, or donation, please contact us through the Contact page on this website.

We will make every reasonable effort to respond promptly and help resolve your request.